Hello from the IgniteCX Support Team!

Need some help? Get started here.

STEP 1.

So we can most effectively help you, please click on the button that describes you best.

I'm a supporter/customer I'm a campaign organizer/administrator

STEP 2.

Please take a moment to check out the questions most frequently asked by campaign organizers and account administrators:

  • What are the transaction fees involved with using IgniteCX?

    IgniteCX charges a standard transaction fee of 5%. Each transaction will also be charged a credit card transaction fee of 2.9% + .30

  • What happens if I don’t hit my order minimums?

    You must sell a minimum of 12 pieces per item for that item to be printed. Orders for items that do not reach this minimum by the campaign end date will be cancelled (or, partially cancelled if an order also contains items that did reach their minimums). At the close of the campaign, customers will be automatically notified if some or all of the items they ordered will be cancelled.

  • When do I receive my money?

    If you have selected to receive a check, your check will be mailed within 2-4 weeks of your campaign end date. If you have selected the direct deposit option for your Funds Recipient, you will receive donation funds in your account within 2 business days of the transaction. You will receive funds from item sales within 2 business days of the campaign close.

  • When will items ship to my customers/supporters?

    Items typically ship within two weeks of the campaign end date. Your customers will receive a shipping confirmation email once their items have shipped.

  • Why am I not selling as much as I want to?

    There are a number of factors that influence how successful you will be with selling items: How big your support base is, how many items you have available in your store, the timing of your store and how well you get the word out about your store. But, not to worry! Checkout this Blueprint for Success guide for all of our top tips on how you can turn your campaign around and increase your sales. Or, if you are a bit short on time, check out our Best Practices here.

  • Can someone help me with my item design?

    Yes! Promoversity is happy to help with item designs. Just contact Promoversity and ask them how to proceed with your designs.
    (877) 737-7137 M-F, 8 am – 6 pm CST or email service@promoversity.com

  • Can I add a new item order after my campaign has closed?

    Unfortunately not. Our system is automated to run settlements on all orders immediately following the campaign close at midnight, Pacific. After individual orders are settled, the batch order for the entire campaign is then submitted to the printers and cannot be altered.
    However, since running IgniteCX campaigns are totally risk free, this is a great reason to set up another pop-up store in a month or two and reach out to your supporters again to give them another opportunity to purchase your great items!

  • Can my supporters return or exchange their items?

    All sales are final unless product is defective. All items are produced and made to order at the end of each campaign. Please double check sizing before placing your order.

  • What is your policy regarding bulk shipments?

    Once you have received your bulk shipment it is your responsibility to confirm that all individual orders have been accurately fulfilled. Any issues with a shipment must be reported by contacting us here within 2 business days of the shipment proof of delivery date.

STEP 3.

Have a different question? Check out more FAQ’s here or contact us using the form below.

Please attach any documents, images or screenshots that will help us help you.

 

STEP 2.

Please take a moment to check out the questions most frequently asked by supporters and customers:

  • When will my items ship?

    Items typically ship within two weeks of the campaign end date. Your customers will receive a shipping confirmation email once their items have shipped.

  • When will my credit card be charged?

    If you are making a donation, your credit card will be charged immediately after you place your order. If you are purchasing items, your credit card will be processed within 2 business days after the end of the campaign, rather than at the time of the original order. If, for some reason, this campaign does not reach its batch order minimum requirements, your item order may be cancelled. If you purchased items and made an additional donation, your total contributions will appear on your credit card statement as two separate transactions.

  • How will this charge read on my credit card?

    Look for the descriptor text on your credit card statement for purchases and donations made through this website to appear similar to this example:
    BT [CAMPAIGN NAME#####].

  • Can I make changes to my order?

    Please do your very best to be sure all of your order information is correct before placing the order. Because all items in this store are made to order, it can be very difficult to make changes. However, if you absolutely need to make a change, please contact us and we will do our best to accommodate your needs.

  • Can I return or exchange my item?

    All sales are final unless product is defective. All items are produced and made to order at the end of each campaign. Please double check sizing before placing your order.

STEP 3.

Still need more help? Submit an inquiry by filling out the form below. Please be as thorough as possible so that our team can most efficiently help you.

 

Okay, Thanks!